Keep your mission-critical applications stable secure and performing at their best — every hour, every day.
Is Your Existing Application Slowing Down Your Business?
- Frequent downtime or unpredictable errors
- No vendor available to maintain or upgrade the system
- Slow response times, unresolved issues & poor reliability
Why Syslab is the Right Partner for Application Support Services
- Enterprise-Grade Support: 24/7 monitoring & guaranteed SLA-backed response times.
- End-to-End Maintenance: Fixes, enhancements, optimization, security updates, and more.
- Any Technology, Any Platform: Modern, legacy, cloud, hybrid, on-prem — we support them all.
Comprehensive Application Support for Modern & Legacy Systems
We provide a complete support ecosystem built to stabilise, protect, and evolve your application.
SLA Tailored to Your Application’s Criticality
We offer flexible and custom SLA structures to match your operational needs — from standard 24-hour response windows to rapid emergency response in minutes.
High Severity
System/critical module failure, no workaround, business disruption. Custom rapid response available.
Medium Severity
Degraded performance or partially affected functionalities.
Low Severity
Degraded performance or partially affected functionalities.
1.
System Audit & Assessment
We review architecture, codebase, infrastructure, documentation & existing issues.
2.
Access & Environment Setup
Staging environment creation, Source code + server access, Database access, Monitoring tools installation, Logging, alerts & backup setup
3.
Stabilization Phase
We resolve critical issues, patch vulnerabilities & optimise performance.
4.
SLA Activation
Your system becomes part of our 24/7 support ecosystem.
Our Process
From Idea to Execution in 5 Simple Steps
1.
System Audit & Assessment
We review architecture, codebase, infrastructure, documentation & existing issues.
5.
5. Continuous Improvement
Enhancements, upgrades, performance improvements, and proactive maintenance.
2.
Environment Setup
Staging environment creation, Source code + server access, Database access, Monitoring tools installation, Logging, alerts & backup setup
3.
Stabilization Phase
We resolve critical issues, patch vulnerabilities & optimise performance.
4.
SLA Activation
Your system becomes part of our 24/7 support ecosystem.
5.
5. Continuous Improvement
Enhancements, upgrades, performance improvements, and proactive maintenance.
Client Success
Real Clients. Real Results.
Why Syslab Technologies?
Frequently Asked Questions
Yes. Most of our clients come to us with systems developed elsewhere.
Absolutely — legacy system support is one of our strengths.
Yes, we provide round-the-clock support with customizable SLAs
Usually within days, after an initial audit and access setup.
Yes — enhancements and continuous improvements are part of our service.
Keep Your Business Running Without Disruptions?
Talk to our team and get a customised SLA designed specifically for your application.